Frequently Asked Questions
Generally, anything under 10k lbs is light, 10,001k – 26k is medium and everything above is heavy.
Regular vehicles or trucks, like a Honda or Ford F-150, would be light. Vehicles like bobtails, U-haul trucks, or lunch trucks are medium. Buses, cement mixers, trash trucks, tractor-trailers, etc. are heavy duty.
If you are stranded on the freeway and we are called by the California Highway Patrol to tow your vehicle, we charge per hour according to the weight class (light, medium, or heavy) at the respective current hourly rate. We cannot charge more or less per hour than what we are currently contracted by the city for
You may pick up your vehicle Monday – Friday, from 8am – 5pm. All towing and impound fees must be paid at the time you are picking up your vehicle.
If there is a hold on your vehicle, we cannot release it until you obtain a release form from the agency (CHP/Sheriff’s/Local PD) that impounded your vehicle. You must be the registered owner with a valid driver’s license or have authorization from the registered owner.
We have a large fleet of Peterbilt, Freightliners, Dodge Rams and International tow trucks ranging from light-duty flatbeds to Medium/Heavy duty wreckers, rotators and Landoll. .
Our in-house dispatch center is open 24 hours a day, seven days a week for all towing services. Our main office and towing yard is open Monday thru Friday 8 a.m. to 5 p.m. and closed Saturday and Sunday.
Metro Towing offers emergency towing services through our 24-hour in-house dispatch center. Our knowledgeable and highly trained dispatchers are available around the clock to help you find the best solution to your emergency towing needs, no matter how large or complicated they might be. We are dedicated to providing quick, responsive towing services for all of our service ares, and will never forward you to voicemail or a third-party answering service.
We do release vehicles outside of our normal business hours of 8 a.m. to 5 p.m., Monday thru Friday. All vehicles that are released after hours must be in turnkey-drivable condition. We do not release wrecked or disabled vehicles after-hours and other tow trucks are not allowed in our yard after hours. All vehicles released after hours are subject to an after-hours gate fee. Gate fees vary according to which agency had the vehicle stored or impounded.
Metro Towing is an AAA-affiliated towing company. Either you can call AAA ERS requesting service or we can provide services and give you an invoice to submit to AAA or your insurance company for reimbursement.
Our rates vary based on the type of towing service you require (light duty, medium-duty, heavy-duty, or landoll). Give us a call today and we can provide you with a free phone estimate.
Metro Towing is fully equipped to handle jobs of all sizes, including hauling Caterpillars, forklifts, big rigs, ambulances, buses, fire trucks, and more. Our extensive fleet of tow trucks and landoll trailers includes 25-ton to 50-ton heavy-duty wreckers with specialized rotators rigged to lift and rotate loads up to 60 tons.
Metro Towing holds all the required permits for over-length and overweight towing, and are experts at transporting oversized loads of all kinds throughout Southern California and out of state.
Metro Towing specializes in bus towing and is typically the go-to towing company in Central and Tri-Valley County for this service. Our highly experienced drivers are trained in using the best methods for loading and unloading buses for safe and secure transport. In fact, we often receive referrals from other towing companies who lack the equipment and expertise to handle the unique requirements of towing buses.
We offer damage-free motorcycle towing services for Tracy, Livermore , Modesto, Manteca, Merced and surrounding areas. Our highly trained, experienced drivers use advanced equipment that has been specially designed to transport all makes and models of motorcycles. They always use the industry’s best practices to ensure that your bike arrives at its destination safely and securely.
Yes. We hold a USDOT license from the Federal Motor Carrier Safety Administration (FMCSA) for interstate towing. Whether its a light duty vehicle or heavy duty tractor trailer towing service, we have all necessary equipment to do so.
Landoll towing services use a heavy-duty trailer with a low-riding flatbed to transport loads that would otherwise exceed the legal 14-feet height limit. It is often the ideal method for transporting heavy equipment, Caterpillars, large trucks, ambulances, motorhomes, limos, and more.
At Metro Towing, out 50 ft. Landoll trailers have a lowboy step deck design with a back end that drops to the ground. This allows us to use ramps, winches, and cables to pull the load up onto the trailer bed, without the use of a forklift or crane.
Yes! Simply give our 24-hour dispatch center a call, and we will have one of our trucks out to your stranded driver as quickly as possible, even if your truck is located out of state. Our trucks are fully equipped to perform cargo shifts/load shifts, enabling your truck to legally pass through road scales and get back on the road.
We offer towing and recovery services throughout Northern California, and also offer long-distance interstate towing. Give us a call today to speak to one of our friendly operators, who can assist you in determining a cost-effective towing solution for your needs.
Metro Towing does offer private property impounds which are subject to being 10-15 miles away from our vehicle storage facility with the permission of the local PD.
Metro Towing covers the entire area of greater Northern California. From Hayward to Merced, and from Tracy to Lodi (and of course everything in between).
We accept all types of major credit cards, Apple Pay, Google Pay, Venmo and cash.
Usually, we can get to you anywhere within 60 minutes or less. However, it really depends on the time (during traffic rush hours may take us a little longer) and your exact location.
One of our services is a local tow which can be a tow from around the block. Another one of our services is a long-distance tow, which is tow from 50 miles and much more depending on your need.
No, wheel lift tow trucks are capable of lifting all wheels off the ground with the use of towing dollies.
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Why choose Metro Towing?
- 25k+ Customers Completely Satisfied
- 50k+ Vehicles Towed Safely to destination
- 25+ Tow trucks Ready to serve you
- 19+ Years Of Experience Getting you to safety